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Frequently Asked Questions

 

Why buy from Asian Ceramics?

We are a leading wholesale supplier of imported pottery, offering one of the largest selections of contemporary and traditional handcrafted pottery for the home and garden in Southern California.

 

Where does your pottery come from?

We source pottery from all over the world including South East Asia, Europe and South Africa.

 

Do you have a space that I can visit?

Yes. In fact, we highly recommend that you do, so you can see our entire range as we have many more pots, antiques and one-of-a-kind items available at our yard that are not featured in our print catalog or on our website. We are located in Duarte, California at the junction of the I-605 and I-210, just east of Pasadena.

 

What are your opening hours?

We are open for business 7:30am to 4:30pm Monday through Friday and 9:00am to 1:00pm on Saturdays.

 

I haven’t bought from Asian Ceramics before. What do I need to do?

We sell wholesale to the professional market only. Please email or fax us a copy of your business credentials at  info@asian-ceramics.com  or 626-449-6895 (fax) and we will set up an account for you.

 

How do I place an order?

You can order online through our website after registration. Once signed into your account, locate the item(s) you'd like to purchase and click the "Add to Cart" button. When finished, click the “Checkout" button to complete your order.  Alternatively, you can email or fax us your order directly at  order@asian-ceramics.com  or  626-449-6895 (fax).

 

How do I obtain a price list?

Price lists are available to our wholesale customers only and can be requested over the phone, by fax or email.  

 

Can I have a catalog mailed to me?

Yes, but please fill out the sign-up form on our website first, including company name, company address, resale (or license or tax ID) number and type of business. Once you are registered and logged in you will find a catalog request form here.   

  

Do you have a .pdf version of the catalog that I can download?

Yes we do. Please click here to download our latest catalog.

 

What if I’m a homeowner? Can I still buy from you?

You can purchase our products through retail nurseries as well as landscape and design professionals. Please click on the links below for a list of retail nurseries and professional landscape designers in your area. 
Association of Professional Landscape Designers (California)
Association of Professional Landscape Designers (U.S.)
California Association of Nurseries & Garden Centers

 

What are your delivery charges?

Shipping charges are a function of distance (based on zip code) and order size. We deliver commercial orders with our own trucks in Southern California. Northern California and out-of-state orders are shipped by common carrier.

 

Do you ship internationally?

We ship directly to Canada. We also ship to Miami for Caribbean shipments and to San Diego for Mexican shipments. For all other destinations, please contact our customer service team on 626-449-6800.

 

What is your minimum order? 

Our minimum order is $500.

 

What is the approximate ETA from date of order to ship date?

Orders for IN STOCK items are generally packed and shipped within 10 business days.

 

Are items always in stock or do they need to be special ordered? 

Our goal is to have sufficient inventory on hand to meet demand. However, our inventory levels fluctuate due to turnover and wait times for imported goods.

 

Do you have saucers to go with each pot?

We have a variety of ceramic and plastic saucers available for most pot sizes.

 

Many pots are sold in sets but I’m only interested in buying a single item. Can you split a set?

Yes. The reason we sell sets is that this makes for efficient shipping and helps reduce costs. However, in most cases we can split up a set and sell pots separately for a 25% surcharge

 

Why are no two pots alike?

Many of our Asian sourced pots are handcrafted in time honored traditions. Glazing is applied by hand and the pots are fired in traditional wood firing kilns. This process can create variations in color, shape and size.

 

What is your returns policy?

All items are subject to a restocking fee of 25% for returns or 15% for exchanges. After 30 days, no returns or exchanges will be accepted. 

 

 

Care & Maintenance

 

Do all of your pots have drainage holes?

No, but most of our pots do. If your pot does not have a drainage hole, we can can drill one for you. Conversely, we can also seal the hole and waterproof the pot on the inside. We also sell liners. For more details and pricing, please contact our customer support team on 626-449-6800 

 

Are all of your pots frost proof?

Our ceramic pots are high fired, very strong and generally frost resistant. However, a proper drainage hole in the bottom of the pot is essential. When water remains in the pot during winter, the freeze-thaw cycle can damage any container. It is recommended to store the pots in a covered area that will not be exposed to harsh weather.

 

How do I remove the white spots from “hard” water deposits on the outside of my pot?

Salt and calcium mineral buildup in your city water can create white spots on the glaze of the pots. These are easily cleaned by using vinegar;  an S.O.S metal scrub pad can be used to clean persistent stains and does not harm the glaze or color of the pot.